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| Quality |
Introducing a quality assurance standard is a fundamental way of measuring the efficiency of business processes. A quantifiable benchmark enables problems to be pinpointed and can assist companies in identifying ways and means of improving their processes. It also encourages adoption of best practices in relationships with customers, suppliers and employees. A number of standards exist, which companies can work towards achieving. The most recognised and widely used include ISO 9000, Total Quality Management and Six Sigma, a data-driven methodology based on a measurement strategy focusing on systematic process improvement and variation reduction through the application of powerful statistical tools.
Quality has been our hallmark, since the time of our inception. Our commitment towards quality is symbolized by our in-house quality assurance team, with dedicated professionals at the helm of affairs. Our team conducts frequent 'quality checks' to ensure that quality standards are meet and maintained.
Following quality measures are employed at FOBS :
- Supervise performance with live monitoring.
- Record calls digitally.
- Store recorded calls for later review.
Quality Parameters :
Various quality assurance tests are made by FOBS; the various quality maintaining methods followed by our organization are follows :
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Different communication channels like E-mail, fax, telephone etc are used depending upon customer’s demands.
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Understanding proper understanding of customer quires is emphasized by us.
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Appropriate and concise reply to customer is the most heeded thing for us.
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Respect for customer while interaction, is one of the major concern for us.
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Presentation skills, knowledge about the products and objection handling capacity are some of the other aspects of concern for us.
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