FOBS provide complex BPO solutions, Knowledge Process Outsourcing, specializing in document, content and knowledge services. Catering for its clients including the financial services institutions, law firms, consultancies, publishing & media
Inbound Services :
- All inbound calls answered by live US agents
- 24x7x365 Phone, Email & Chat support
- Small enough to be flexible, large enough to serve your needs
- Customized Customer Relationship Management system
- Redundancy made possible by multiple centers
- Timely performance reporting of services being outsourced
- Competitive rates for outsourced services
The inbound contact specialists are part of a close knit team of well trained and experienced professionals, helping our clients achieve profitable and long term relationships with their customers. Before commencing any work, intensive preparation and planning is undertaken in consultation with our clients. We will then implement a strategy that parallels your requirements and sets in place a tangible tool to measure success.
Outbound Services :
At FOBS, the services catered through Outbound mode are Lead Generation, Collections, Appointment Settings, Call Back generations, Product Launch, Brand building & Order collections as per the client needs.
Lead Generation : Generating lead lists for the clients.
Collections :
Collecting & Reminders of payments for clients.
Appointment Settings :
Help the officers at client side for their appointment with customers.
Call Back Generations :
Generate lists of call backs for the client's officers.
Product Launch :
Help the clients to launch their new products.
Brand Building :
Spread awareness of new products in the market.
Order Collections :
Online transaction processing of collecting orders for clients.
As part of the process, we deploy and provide sophisticated Customer Relationship Management (CRM) systems which provide with complete visibility into the sales process. Through weekly, monthly and quarterly reports and reviews we work with our clients, to ensure the highest level of campaign achievement.
Major benefits of our call center solutions to our clients :
- Manage end-to-end customer interactions and help the client in error-free deliverables.
- Acquire new customers, using a orchestrated telemarketing process.
Telecom Fulfillment :
Companies in the telecommunications industry face a number of challenges such as market saturation, slow uptake of new services, and the economic downturn forcing them to cut costs and improve efficiency.
To succeed in this environment, telecommunications companies require solutions that can help them navigate the deregulation process, automate and streamline business processes to improve quality and increase efficiency, and enhance relationships with customers and partners.
FOBS provides a comprehensive SCM solution to meet the specific Supply Chain needs of the telecom industry, making it easier to handle:
Financial Services:
Financial services offered by FOBS are:
- Mortgage Processing Services
- Preparation of Tax Returns
With a proven track record of accuracy, efficiency, and most importantly, security, FOBS financial services can handle as many or as few of the accounting services you need-in a constantly collaborative environment where you always have full access to your financial information.
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